Category Archives: Video Visitation Tech

Securus Technologies Demonstrates Its Commitment To Customer Satisfaction

Securus Technologies, an inmate communication company, has constantly demonstrated its deep commitment to solving and preventing crimes in correctional facilities. According to the Securus’ chairman and CEO, Richard A. Smith, they create a new product or service on a weekly basis to help law enforcement to prevent and solve criminal activities, including inmate-on-inmate crimes. I believe that the company has been able to receive thousands of emails from their customer owing to its outstanding products and services. Recently, the company published a sample of the emails without referencing specific counties, states and facility names.

One of the emails highlighted the important role that Securus’ product played in helping them to obtain phone call information that assisted in identification and subsequent arrest of a corrupt worker. Another commentary outlined how call monitoring service helped the facility to learn about an inmate’s alcoholism, drug use, access to a cellular device and other criminal activities. After reading most of the commentaries, I realized that they were mentioning how Securus’ services have helped them to revolutionize and boost their security. The company’s LBS software was also credited for helping the sender’s sheriff department to recover millions of illegal assets, cash and drugs. Rich Smith said that serving the community was their prime responsibility. The company strives to keep the society, including inmates, their families and correction agencies safe. This information was originally reported on PRNewswire.

About Securus Technologies

Securus Technologies, which is based in Dallas, is a leading provider of inmate technology solutions that promote public safety, monitoring and corrections. The company is reputable for developing innovative solutions that have helped over 2,600 correctional facilities in the US and Canada to prevent and solve crimes. Since its inception in 1986, the inmate communication company has invested heavily in technologies, acquisitions and patents to facilitate constant growth. This commitment has seen them evolve with the growth of the industry, thus being in a better position to offer viable products and services. I believe that their customized solutions meet the specific needs of their diverse clients. This information was originally mentioned on Wikipedia.


Securus Technologies Fighting Corruption in Prison

I work at a very crowded and dangerous state prison, and this month my superiors called in me and my fellow corrections officers to discuss a serious problem. It appears that drug use between the inmates has escalated in recent weeks, and as a result there have been more violent crimes between officers and inmates and inmates and each other. We were told to get a group of officers together to do whatever it took to take back control of the problem.


Me and three other officers were briefed about the new Securus Technologies inmate call monitoring system that was being installed, and told we would be trained on the LBS software before any other officers. The company is headed by CEO Richard Smith, who says all of his employees are working hard towards the aim of making the world safe. The systems are in thousands of jails around this country, and we were hoping it could show how the inmates were able to get drugs so easily despite our best efforts to stop them.


The LBS software is hard at work monitoring all the conversations the inmates are having on the phone, and my team is alerted to three calls all similar in nature. We kept hearing the inmates talking about visiting day, but more precisely, how to enter thee facility. When the inmates kept referring to a certain officer, we needed to take a closer look. Upon review, this officer was allowing certain family members of inmates to go right into the guest center without a body search. This could allow those folks to easily pass drugs to the inmates during an embrace without my team ever knowing.


After further review, we discovered a corrupt staff member was in fact on the take and allowing these people to give inmates anything they needed.